Turning Negative Attitudes To Positive Contributions

Learn to hurry up and get cognitive versus emotional! Participants can expect to regain calmness and develop confidence in managing challenging behaviours and negative attitudes in the workplace.

Content

• Cognitive approach in managing the situation
• Managing the behaviour versus managing the person
• Understanding and choosing not to get caught up in the drama
• The power of appreciation – spotting praise opportunities
• Giving positive and constructive feedback

Target Audience

• Senior Staff
• Managers
• Team Leaders
• Aspiring Leaders