Skills In Managing Conflict And Disagreement
Turning Confrontation To Positive Assertive Communication

Avoid the ongoing stress of leaving situations unresolved! In this one day workshop you will gain sound strategies to re-frame confrontation to a positive proactive plan of action and apply assertiveness dialogue to address the situation.

Content

• Re-frame confrontation to conversation
• Develop a 3 Step Plan
• Create positive assertive dialogue to address the situation
• Practice applying and fine tuning your assertive action and interaction

Target Audience

Leaders, Managers, All Staff